Sales and Customer Care

Lead Generation
and Pre-sales Team

A lead generation team is responsible for identifying and attracting potential customers (leads) for a business.

Research and identify target markets and potential leads
Conduct outreach campaigns through various channels (phone, email, social media, etc.)
Qualify leads based on a specific criteria
Nurturing leads through ongoing communication and engagement to move them further along the sales funnel

Customer Care

Our Customer Care Team is responsible for providing assistance and support to customers throughout their journey with a product or service.

Inbound and/or outbound responsive support.
Personalized assistance for customer inquiries and issues.
Timely resolution of complaints and concerns.
Maintains detailed records of customer interactions.
Collaborates internally to deliver consistent and effective care.
Continuous improvement in customer satisfaction and service quality.

Helpdesk Support

A help desk is the first point of contact for customers and employees alike. Customers need answers and the help desk is where they turn.

Resolve ticket requests quickly and positively assist with product or service issues
Offer tailored strategic advice and solutions
Document interactions and solutions in CRM
Ensure first contact resolution or escalate if needed

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